Where is my package?

For purchases made via our website, you can track your shipment through the following link. We also send updates about your shipment to your e-mail address. We invite you to contact us via chat or the website if you require further assistance.

Can I return my pump?

As per our return policy and the local regulation requirements, we can only accept unopened, sealed packages. Please refer to our shipping and return policies for the most updated information. We invite you to contact us via chat or our website if you require further assistance.

How long will it take for me to receive my pump?

The Israel launch date is set to February 2023. The launch date for the UK is estimated for mid-2023, and the US for late 2023. Confirmed dates will be set after CE/FDA approval. For more information about the launch or joining the waitlist please leave us a message here.

Where can I buy the pump?

You can order our pump on our website, or at any Shilav store in Israel.

Can I order Annabella outside of Israel?

Annabella currently has a delivery service only in Israel. You are welcome to reach out to our customer support for additional information and support

 I don’t pump enough milk

Here are some useful articles that might help you:

1. How much milk should you pump

2. Recommended pumping schedule

3. Useful tips to increase milk production

4. Finding and fine tuning your breast pump setting for more milk output

You are welcome to contact us and speak to one of our lactation consultants for further assistance.

How do I know the size of my breast shield?

You can read more about breast shield adjustment and sizing yourself here.

How do I know what's the right vacuum level or tongue speed is for me?

You can find out all about the right pumping setting for you here. We invite you to contact us via chat or our website if you require further assistance.

What do I do if pumping causes me pain?

Here are some useful articles that might help you:

1. How to prevent pain while pumping

2. Find the right fit for you

3. Find your pumping setting

Feel free to contact us and speak to one of our lactation consultants for further assistance.

When is the right time to talk to a lactation consultant?

It’s always the right time to talk to a lactation consultant! Whenever you have a question, or struggle with lactation or pumping, feel free to contact a lactation consultant. You can also contact our lactation consultant team via the chat or through our website. We’re always here for you!

I’m having a hard time assembling the pump

Here’s a link to a short tutorial video that might help you. In addition, this link will take you to our instruction manual where you can also review the matter. Feel free to contact us via chat or the website if you require further assistance.

I’m having trouble cleaning the pump

Here’s a link that will take you to our instruction manual where you can review our cleaning instructions. We invite you to contact us via chat or the website if you require further assistance.

What’s the right way to pump?

Here’s a link to a short, pleasant post that will guide you. You can also contact our lactation consultant team via chat or the website. We’re always here for you!

My vacuum suction is very weak, the pump has no vacuum suction

There are several causes that might have an impact on the milk vacuum of the breast pump. The first and most common reason is failing to replace the cleanable parts in a timely manner. It’s very important to replace all the cleanable parts of the Annabella breast pump every three months (or even every two months if you use the pump multiple times a day for an extended period of time). Here’s a link to your instruction manual for troubleshooting vacuum malfunctions. Feel free to contact us via chat or the website if you need further assistance.

A part of the pump has been broken, what should I do?

If a part of the pump has broken, you must stop using the pump immediately! Please contact us via chat or the website and we’ll assist you as soon as possible.

The pump’s display has an error message, what should I do?

Here’s a link to our instruction manual, which explains the various error messages and how to troubleshoot malfunctions. If you still require assistance, please contact our customer service division via chat or the website, and we’ll assist as soon as possible.

Can Annabella be purchased via HMOs?

At the moment Annabella can only be purchased via the website or at Shilav stores. You can of course contact your medical insurance or HMO and ask whether your personal plan provides refunds for purchasing breastfeeding products.

What is the pump’s warranty policy?

You can find the pump’s warranty policy at the following link.

How often should I replace the parts of the Annabella breast pump?

It’s very important to replace the parts of the pump at least every three months to maintain the efficiency of the suction and to avoid damaging your milk production.

Are there other sizes of breast shields besides 21-24 mm?

We’re working hard to create the best-quality and most natural products for pumping as quickly and efficiently as possible, without compromising the quality of our products. You’re welcome to sign up to our waiting list at the following link. and we’ll keep you updated.

Can Annabella be used without activating the tongue?

Of course! We recommend not working with the pump without the tongue action, as it impacts the efficiency of the breast pump. If there’s a particular reason you’d like to pump without the tongue, or if you’re having difficulty using the pump with the tongue, feel free to contact us via chat or through the website, and we’ll do our best to help.

Is the pump suited for a pumping bra?

There are several brands that are compatible with the Annabella breast pump, such as Simple Wishes. To join the waiting list for Annabella's hands free breast pump you are welcome to click here.

When will the two-sided pump be released?

We’re working hard to create the best-quality and most natural products for pumping as quickly and efficiently as possible, without compromising the quality of our products. You’re welcome to sign up to our waiting list at the following link. and we’ll keep you updated.

Is the pump suitable for flat or inverted nipples?

To read more about pumping with flat of  inverted nipples please visit the following link.